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In reply to Why Do Hackers Love Namecheap and Hate

Reader Matt P on 2014-09-24 at 12:37:

Interesting commentary. I have been a loud fanboy for a while now. Recently though I discovered that one of the domains in my control panel (up for renewal) was never actually registered. It was there for a year and I got a renewal notice. Renewal failed. Support told me that the domain registration never actually went through. Massive bug.

They aren't providing any details after about 7 days of waiting on support for clarification about what the heck happened...the official answer is: "we have given you a credit for the 11.99 you spent with us and suggest you try to register the domain again."

?!?!?!?!? They gave me a credit (refund for the domain they never actually registered for me) and suggest I try again and hope their system works this time.

Now I am writing a whois script to check all my other domains at I actually DO own them and haven't been paying reg/renewal fees to for nothing.

Really disappointed in their tech team: if they found this bug, they should have also addressed the carnage caused by the bug and not waiting for customer complaints.

Really disappointed that support is taking this type of issue (losing a domain) so casually.

Moral of the story. Don't trust that just because charged you and a domain shows in your control panel that you have successfully registered it. Use an independent whois to verify.

So now I am shopping for alternatives. namecheap seems like the only other registrar that people are taking seriously but I have no experience with them.

The criteria that matters to me (only using them as registrar, nothing else):

- manage multiple domains in one control panel

- control panel support bulk edits (whois contacts, nameservers, etc)

- wide variety of TLD support (com/net/org/

- reasonable pricing

- auto-renew functionality so I don't have to worry about forgetting to renew.

- cheap/free whois privacy (nice to have but not required)


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